ESTsoft, in collaboration with DGB Daegu Bank, has introduced 'Han-Areum,' an AI bank teller specialized in financial services and developed as an AI human.

Dec 22, 2023

DGB대구은행 사내 방송 및 직원 교육 프로그램에 도입 시작, 내년부터 금융 서비스 현장 투입

AI 서비스 전문 기업 이스트소프트(대표 정상원)는 DGB대구은행과 AI 은행원을 선보인다고 22일 밝혔다. 양사는 지난 8월 AI 은행원 제작 및 시범 운영을 위한 계약을 체결했다.


이번에 양사가 선보인 AI 은행원의 이름은 ‘한아름’이다. 한아름은 어여쁘고 늠름하다는 의미를 가진 순우리말이다.


양사는 한아름이 DGB대구은행을 대표하는 얼굴로 활동하게 되는 만큼 신뢰감을 주는 이미지로 제작하는 데 집중했다. 이를 위해 세상에 존재하지 않는 인물을 생성하는 이스트소프트의 AI 휴먼 제작 기술인 ‘AI 페르소나’를 활용했다.


특히, 이스트소프트의 AI 휴먼이 챗GPT와 결합되어 대화형 서비스를 제공하는 만큼, AI 은행원 한아름은 기존 챗봇 형태의 서비스를 벗어나 고객에게 마치 대면 서비스를 제공받는 듯한 경험을 제공하게 된다. 이에 더해 금융 서비스에 최적화된 인사, 선서 등 다양한 제스처도 양사가 개발해 AI 은행원 한아름의 완성도를 높였다.


한아름의 본격적인 활동은 지난 1일부터 시작됐다. DGB대구은행의 사내 방송 및 직원 교육 프로그램 등에 도입된 것이다. 11월에는 ‘대한민국 ICT 융합 엑스포’에서 키오스크에 탑재된 형태로 ‘디지털 금융 서비스 교육’을 진행해 노인 및 어린이 등 금융 취약계층의 정보접근성 향상을 위한 서비스로 주목을 받기도 했다.


내년부터는 사용성을 높여 본격적인 대면 서비스를 위해 키오스크 및 입·출금 자동화기기(ATM) 등에 탑재한 형태로 DGB대구은행의 고객과 만날 예정이다. 아울러, 다국어 발화가 가능한 만큼 국내 서비스뿐 아니라 DGB 대구은행의 글로벌 서비스에도 경쟁력 강화를 위해 적극 활용될 예정이다.


이스트소프트 정상원 대표는 “AI 은행원 한아름이 DGB대구은행의 금융 디지털화에 속도를 높이는데 크게 기여할 것으로 기대한다”이라며 “이번 사업의 성공적인 운영과 함께, 대화형 AI 휴먼 사업을 더욱 활발히 전개해 나갈 계획이다”라고 전했다.

WE WORK WITH AI

We believe that AI makes the world more convenient and safer

1.

Senior care with AI

AI senior care service that takes responsibility for seniors' Fun and cognitive enhancement with AI human technology

2.

Education with AI

Celebrity instructor video lecture creation, TOEIC speaking education content production, as a fitness training instructor

Expansion of educational businesses in various fields such as AI content

3.

Content with AI

Implementing 'moving pictures' with EST AI technology, 'face transformation, makeup application, and clothing creation' through deep learning
Creating and utilizing various AI human content such as new employee analysts, announcers, etc.

4.

API business with AI

Companies can focus on their inherent customer value by providing data and solutions using AI

as an API.

5.

Software with AI

Background removal technology applied in ALSee Capture, like the smooth design of ESTsoft AI technology and ALTools products,
provides the utility environment that users want.

WE WORK WITH AI

We believe that AI makes the world more convenient and safer

1.

Senior care with AI

AI senior care service that takes responsibility for seniors' Fun and cognitive enhancement with AI human technology

2.

Education with AI

Expansion of educational businesses in various fields, such as the establishment of celebrity lecture video courses, production of TOEIC speaking educational content, and AI content as a fitness training instructor

3.

Content with AI

Implementing 'moving pictures' with EST AI technology, 'face transformation, makeup application, and clothing creation' through deep learning
Creating and utilizing various AI human content such as new employee analysts, announcers, etc.

4.

API business with AI

We provide data and solutions utilizing AI through APIs to enable companies to focus on their intrinsic customer value.

5.

Software with AI

Background removal technology applied in ALSee Capture, like the smooth design of ESTsoft AI technology and ALTools products,
provides the utility environment that users want.

WE WORK WITH AI

We believe that AI makes

the world more convenient

and safer

1.

Senior care with AI

AI senior care service that takes responsibility for seniors' Fun and cognitive enhancement with AI human technology

2.

Education with AI

Celebrity instructor video lecture creation, TOEIC speaking education content production, as a fitness training instructor
Expansion of educational businesses in various fields such as AI content

3.

Content with AI

Implementing 'moving pictures' with EST AI technology, 'face transformation, makeup application, and clothing creation' through deep learning
Creating and utilizing various AI human content such as new employee analysts, announcers, etc.

4.

API business with AI

We provide data and solutions utilizing AI through APIs to enable companies to focus on their inherent customer value.

5.

Software with AI

Background removal technology applied in ALSee Capture, like the smooth design of ESTsoft AI technology and ALTools products,
provides the utility environment that users want.

WE WORK WITH AI

We believe that AI makes the world more convenient and safer

1.
Senior care with AI

AI senior care service that takes responsibility for seniors' Fun and cognitive enhancement with AI human technology

2.
Education with AI

Celebrity instructor video lecture creation, TOEIC speaking education content production, as a fitness training instructor
Expansion of educational businesses in various fields such as AI content

3.
Content with AI

Implementing 'moving pictures' by applying EST AI technology, producing various AI human contents such as 'face transformation, makeup application, and clothing creation' for new employees including analysts and announcers, and utilizing them

4.
API business with AI

Companies can focus on their inherent customer value by providing data and solutions using AI
as an API.

5.
Software with AI

Background removal technology applied in ALSee Capture, like the smooth design of ESTsoft AI technology and ALTools products,
provides the utility environment that users want.

LET'S Connect

CEO: Sangwon Jung

Business Registration Number 229-81-03214 Mail-Order Business Notification Number 2011-Seoul Seocho-1962

EST Building, 3 Banpo-daero, Seocho-gu, Seoul (Postal Code)06711

Family Site

LET'S Connect

CEO: Sangwon Jung

Business Registration Number 229-81-03214 Mail-Order Business Notification Number 2011-Seoul Seocho-1962

EST Building, 3 Banpo-daero, Seocho-gu, Seoul (Postal Code)06711

Family Site

LET'S Connect

CEO: Sangwon Jung

Business Registration Number 229-81-03214 Mail-Order Business Notification Number 2011-Seoul Seocho-1962

EST Building, 3 Banpo-daero, Seocho-gu, Seoul (Postal Code)06711

Family Site

LET'S Connect

CEO: Sangwon Jung

Business Registration Number 229-81-03214 Mail-Order Business Notification Number 2011-Seoul Seocho-1962

EST Building, 3 Banpo-daero, Seocho-gu, Seoul (Postal Code)06711

Family Site