ESTsoft (CEO Chung Sang-won), a company specializing in AI services, and global AI communication platform Sendbird (CEO John S. Kim) announced on the 28th that they have signed a memorandum of understanding to create synergy between their flagship services — AI humans and AI chatbots — and strengthen their business capabilities in the global AI service market.
Sendbird was Korea's first unicorn and counts Reddit, Yahoo, LG Uplus, KB Kookmin Bank and Woowa Brothers among its customers at home and abroad. It provides enterprise chat interfaces to more than 300 million users worldwide, and its flagship AI chatbot supports business functions across customer service, marketing and sales enablement.
The signing ceremony was held at ESTsoft's headquarters in Seocho-gu, Seoul, attended by ESTsoft CEO Chung Sang-won and Executive Director Byun Kye-pung and Sendbird Korea CEO Lee Sang-hee and Head of Product Cha Sang-yoon, among others from both companies.
The agreement centers on ▲joint demonstration projects and customer development ▲PoC work and product integration and ▲global business cooperation; at the ceremony the two companies agreed to work closely on demonstration projects integrating ESTsoft's AI humans with Sendbird's AI chatbots, and on developing global customers and stimulating demand on that basis.
This gives concrete shape to the global expansion of ESTsoft's AI human service. On the 9th the company launched a subscription AI human service and announced the global expansion of that business, drawing considerable market attention as an early mover in conversational AI human services combined with LLMs.
Sendbird Korea CEO Lee Sang-hee said: "We are delighted to be working with ESTsoft, which is delivering leading AI human services, to strengthen our global competitiveness in AI services," adding, "We expect the combination of our two services to give customers fresh inspiration."
ESTsoft CEO Chung Sang-won said: "Signing this memorandum with Sendbird has let us quickly lay a diversified foundation for taking our subscription AI human service global," adding, "We will deliver real results by expanding our B2B AI human services and accelerating our entry into global markets on that basis."